This service module is highly recommended for all clients.

Scenario
You need support and you need it now. This is where our Remote Support module really gives you an advantage.

The bottom line is that it is often quicker and therefore less expensive to resolve general network issues by remote access. The main cost reduction is by not having to request an onsite visit by an engineer. This helps you because engineers are more readily available for more urgent network issues e.g. server down. There will however, be occasions where an engineer will need to visit your site to resolve a particular issue… this is where the Costs Saver Rates kick in.

		The cost for remote support is on a per server basis, however there is an automatic discount for second and subsequent multiple sites (20% for monthly payment and 36% for annual payment in advance).
		There are two associated payment options i.e. Monthly Direct Debit (Standard Rate or annually in full (Cost saver Rate) for which we will reward you with a 20% discount on the normal rate.

What next?... Alpha please:   You can call us now on 0845 111 0066