Our telephone help-desk is your first port of call for any support issues that you may have. We have a structured approach that ensures that we log your call, deal with it as quickily as possible (if not immediately) and ongoing tracking to completion should we need to return to the issues raised.

All of our help desk-engineers are fully trained field engineers who are continually in the process of upgrading their skills set. They will all have (or access to) first hand experience in the areas that you are like to require support.

Alpha's telephone help-desk is offered on a per site basis and is the minimum mandatory support contract for any company requesting the Corporate SupportPAC™.

		By registering for the telephone support you firstly get access to the other network services, and secondly, the entitlement to purchase these services at your preferred Alpha Cost Saver Rate.
		This service module includes unlimited telephone and email support. It will also give you full access to the secure client area on our intranet when it becomes available.
		There is an automatic discount for second and subsequent multiple sites (20% for monthly payment and 36% for annual payment in advance).
		There are two associated payment options i.e. Monthly Direct Debit (Standard Rate or annually in full (Cost saver Rate) for which we will reward you with a 20% discount on the normal rate.

What next?... Alpha please:   You can call us now on 0845 111 0066