Our pricing structure is designed around a day made up of 30 x 15 minute units. This is the basic time around which we calculate support that is offered.

		Telephone Support (StarterPAC™ & Enterprise SupporPAC™) time is calculated and deducted from your account to the nearest unit i.e. 15 minutes. The reason for this is that our analysis shows that the average time taken for an in-depth support call is between 10 and 20 minutes.
		A-hoc engineering: All onsite visits are calculated to the nearest unit after the first hour. This is a marked contrast to the normal practice of charging to the nearest hour throughout the day.

Monthly Accounts

Part of our remit is to ensure that we keep the line of communication at all times. To that end we will send you a detailed report on a monthly basis that shows you how much support you used and how this is broken down.

What next?... Alpha please:   You can call us now on 0845 111 0066