Support Executive/Support Consultant

Alpha is a fast growing IT Solutions Provider, based in New Malden, Surrey. We have opportunities to join our reactive support team. These are advanced support roles where you will be encouraged to use your analytical and problem solving skills in customer-facing situations.

You will need enthusiasm and a willingness to continually learn and stay ahead of a fast moving IT industry. This is an interesting and challenging role. You will also require experience of Intel platform LAN infrastructure and Microsoft products.

Part of a team responsible for providing first and second line hardware and software support, implementing new technologies and recommending improvements in procedures and processes.

Helping to nurture and develop excellent customer relations, analysing and providing expert diagnosis of problems and performing user acceptance testing to ensure quality of solution provided.

Highly experienced in server technologies, network protocols and desktop applications you should have a proactive and customer service focused approach.

Tasks

		HelpDesk: First and second line
		Remote Diagnostic and Fix
		On Site Diagnostic and Fix

Technologies

		Microsoft Networking
		TCP/IP and other Internet Technology
		Messaging and Collaborative Technologies
		Remote Networking; WAN Concepts
		Data Security and Backup Solutions
		Anti-Virus Solutions

Operating Systems

		Microsoft Windows NT
		Microsoft SBS Server
		Microsoft Windows 2000
		Microsoft Exchange Server
		Novell IntranetWare

Desktop Applications

		Microsoft Office Family
		(Lotus/Corel equivalents)

Qualifications

		Recently qualified or experienced MCSE or MCP

Basic Package

£ varies according to qualifications and experience.

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